Privacy policy

Privacy policy karimjay February 6, 2020

Privacy Policy

Effective Date: April 13th, 2025.
Last Updated: April 14th, 2025.
Applies to: Bookiro – https://bookiro.ca
Jurisdiction: Quebec, Canada

1. Introduction

Bookiro (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website (https://bookiro.ca) and any associated apps or platforms.

By using our services, you consent to the practices outlined in this Privacy Policy, in accordance with Quebec’s Law 25, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant privacy legislation.

2. Definitions

  • Personal Information: Any information about an identifiable individual, including name, email, contact information, IP address, etc.

  • Processing: Any operation performed on personal information such as collection, use, storage, disclosure, or deletion.

  • User: Any client, vendor, visitor, or individual accessing or using our platform.

3. Information We Collect

We collect the following categories of personal information:

a. Personal & Business Information

  • Full name, email, phone number, address

  • Business details (e.g., company name, website)

  • Payment and billing information

b. Appointment & Booking Data

  • Booked services, times, service providers

  • Communications with vendors or clients

c. Technical & Usage Data

  • IP address, browser type, device ID

  • Site activity, interaction logs

  • Cookies and usage tracking

d. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure site functionality

  • Remember user preferences

  • Analyze traffic and improve services
    (See our Cookie Policy for more details.)

4. Legal Basis for Collection

We process your information based on:

  • Your consent

  • A contractual necessity (e.g., for bookings)

  • Our legitimate interests in improving services

  • Legal obligations

5. How We Use Your Information

We use the information to:

  • Provide and manage our platform and services

  • Process payments and send confirmations

  • Respond to support inquiries

  • Prevent fraud or abuse

  • Send relevant communications (promotions, updates)

  • Comply with tax, audit, or legal obligations

6. Disclosure & Third-Party Sharing

We do not sell your personal information.

We may share data with:

  • Service Providers (e.g., Stripe, Google, hosting)

  • Regulators or law enforcement, when legally required

  • Business successors, in case of a merger or acquisition

  • Sub-processors, only under strict data protection terms

A list of sub-processors is available upon request.

7. Your Privacy Rights

As a resident of Quebec or other applicable jurisdictions, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Data portability (receive a copy of your data)

  • Be notified of automated decision-making

  • File a complaint with a privacy commissioner

To exercise these rights, contact us at privacy@bookiro.ca.

8. Children & Education Providers

Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from minors.

9. Security Measures

We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is entirely secure.

10. International Data Transfers

Your data may be stored in or transferred to countries outside of Quebec or Canada. In such cases, we ensure contractual or legal protections are in place (e.g., standard contractual clauses).

11. Retention Period

We retain your information only as long as needed for:

  • Delivering services

  • Legal or tax compliance

  • Audit and fraud prevention
    After this period, data is deleted or anonymized.

12. Data Breach Notification

In accordance with Law 25, you will be notified of any security incident involving your data if it poses a risk of serious harm.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes are made, the updated version will be posted here with a revised date.

14. Contact Us

To ask questions or exercise your privacy rights, contact:

Email: privacy@bookiro.ca
Website: https://bookiro.ca