Reduce No-Shows with Bookiro’s Automated Reminders
As a service provider, you know how critical it is for clients to keep their appointments. Missed appointments don’t just waste your time—they cost you money and disrupt your entire schedule, turning a fully booked day into a frustrating mess. That’s why it’s essential to remind your clients about their upcoming appointments in advance.
With Bookiro’s Reminders feature, you can easily set up automated SMS, email, and WhatsApp notifications to keep your customers informed—helping to prevent no-shows and late cancellations.
Why Reminders Matter
The #1 reason clients miss appointments? They simply forget.
Not only does this cause inconvenience, but every missed booking is also a lost business opportunity. A simple reminder—especially via SMS—can reduce no-shows by up to 90%. If you have the tools to notify your clients in advance, use them consistently to protect your time and maximize productivity.
Stay Ahead of Missed Appointments
With automated reminders, you can:
- Inform clients before their appointment.
- Follow up after the appointment for feedback or next steps.
- Allow clients to reschedule or cancel in advance if needed.
This proactive communication helps reduce wait times, keeps your schedule running smoothly, and improves customer satisfaction.
Make Clients Feel Welcome and Valued
Even your long-term clients can get caught up in their busy lives and accidentally miss an appointment. By automating reminders and making it easy for clients to respond at their convenience, you dramatically increase the chance of them showing up—or notifying you if plans change.
A friendly reminder can prevent uncomfortable situations where loyal clients might feel embarrassed about forgetting.
Setting Up Reminders in Bookiro
Example: Sending an Email Reminder 10 Minutes Before an Appointment
- Create a New Workflow
- Go to the Workflows section and click Create.
- Name your workflow and select the trigger “Booking Starts.”
- Choose the action, e.g., “Send Email” (or SMS, WhatsApp).
- Configure the Workflow
- After clicking Create, you’ll be taken to the configuration screen.
- Edit the “Booking Starts” trigger.
- Set the desired timing. For example, set the “Before” option to 10 minutes to send a reminder 10 minutes before the appointment begins.
- You can also use the “After” option to send notifications after the appointment starts.
- The same process applies to the “Booking Ends” trigger for end-of-appointment reminders.
- Apply Filters (Optional)
You can target specific services, staff members, or locations to tailor reminders for particular situations. - Save & Test
- After adjusting your settings, click Save.
- To preview your notification template, click Save & Test to make sure everything looks perfect before going live.
Dual Reminders for Clients and Staff
With Bookiro, reminders aren’t just for clients. You can also notify your staff members—helping everyone stay aligned and reducing the risk of missed or delayed appointments.
Cron Jobs for Reliable Delivery
For reminders to work seamlessly, Bookiro uses Cron Jobs to handle automated notifications. We’ve included a detailed guide in our documentation to help you set up Cron Jobs on your site quickly and easily.
With Bookiro’s automated Reminders feature, you’ll build stronger client relationships, reduce no-shows, and keep your business running like clockwork—without lifting a finger.