Managing Your Services with Bookiro
The Services module in Bookiro is where you define and organize the full range of services your business offers. Whether you run a salon, fitness center, medical clinic, or any other appointment-based business, this module allows you to create services, categorize them, set pricing, assign staff, and configure booking settings—all in one streamlined place.
To ensure a smooth experience for both administrators and customers, Bookiro provides a multi-level service categorization system. This helps your business maintain a clear, intuitive service structure, making it easy for customers to find and book exactly what they need.
Creating and Managing Service Categories
Categories are the backbone of your service organization. A well-structured service menu allows your customers to navigate easily through your offerings and quickly book the services that meet their needs.
How to Create a New Service Category
- Access the Categories Panel
Go to the Services section in your Bookiro dashboard. - Add a New Category
Click the “+” icon next to Categories.
A field will appear where you can enter your new category name.
After entering the name, click the Save icon to confirm.
Organizing Categories and Subcategories
Bookiro allows you to create multiple levels of categorization. For example, a main category like Beauty Services can include subcategories such as Hair Treatments and Skin Care, each containing individual services.
To add a subcategory under an existing category:
- Click the “+” icon next to the parent category.
- Choose Category when prompted.
Editing and Deleting Categories
- To edit a category, click on it, update the name, and save.
- To delete a category, hover over it and click the trash icon.
Note: Deleting a category will also remove all its subcategories and services, so proceed with caution.
Adding and Configuring Services
Once your categories are set up, you can start adding individual services. A service represents a specific offering—such as a 60-minute massage, personal training session, or dental check-up—and can be customized with its own pricing, duration, staff assignments, and settings.
How to Add a New Service
- Assign the Service to a Category
Click the “+” icon next to the category where you’d like to add the service.
Choose Service when prompted. - Configure Basic Service Details
A settings panel will open where you can customize key attributes of your service:- Service Image
Upload an image that visually represents the service. This will be shown to customers during the booking process for easier selection. - Service Name
Enter a clear, descriptive name (e.g., “Full Body Massage”, “Men’s Haircut”). - Assigning a Category
The category you selected will be pre-filled, but you can change it if needed. - Service Duration & Buffer Time
- Set the duration of the service—this determines availability in your booking calendar.
- Buffer Time Before & After:
- Buffer Before: Adds time before the appointment for prep or setup.
- Buffer After: Adds time after the appointment for clean-up or post-service tasks.
Example: If a service is 60 minutes long with a 10-minute buffer before and after, the total time blocked will be 80 minutes (10 + 60 + 10).
- Service Price
Enter the price for the service. The currency format will follow your Bookiro settings.
If you offer flexible pricing, you can set up multiple pricing tiers using the Conditional Prices add-on. You can also create multiple durations for a single service using the Custom Durations feature, so there’s no need to duplicate services for different timeframes. - Hide Price and Duration (Optional)
You can choose to hide the price and duration of services in the booking panel. This allows customers to see only the service name and description, keeping details private if needed—ideal for custom quotes or consultations.
- Service Image
With Bookiro’s Services module, managing your business offerings is simple, flexible, and fully customizable—helping you deliver a smooth booking experience that keeps your customers coming back.
Advanced Service Management with Bookiro
Bookiro’s Recurring Appointments feature allows clients to schedule services that repeat automatically over a set period—saving them from having to book each session individually. This is perfect for services like weekly classes, monthly consultations, or ongoing treatments. For full setup guidance and detailed management tips, please visit our dedicated Recurring Appointments feature page.
Group Appointments
The Group Appointments feature in Bookiro enables multiple clients to book the same time slot for a shared service. This is ideal for group classes, workshops, or any session designed for collective participation. For step-by-step setup instructions, check out our Group Appointments feature page.
Service Descriptions
The Service Description field lets you provide a clear and compelling overview of the service you’re offering. This helps customers understand exactly what to expect before they book.
Best Practices:
- Keep the description concise and easy to understand.
- Highlight key details, such as what’s included in the service.
- Mention important requirements (e.g., “Clients should arrive 10 minutes early”).
- Differentiate your service by emphasizing unique features or benefits.
A well-crafted description improves the customer experience and increases booking confidence.
Assigning Staff to Services
Every service must be linked to at least one staff member in order to be available for booking. Without a staff assignment, the service won’t appear in the booking panel.
How to Assign Staff:
- Navigate to the Staff Tab
In the service settings panel, go to the Staff tab. - Select Staff Members
Choose the staff members who will provide the service. If a staff member is linked to multiple services, their schedule will automatically adjust to prevent overlaps. - Optional: Staff-Based Pricing
If different staff members charge different rates for the same service, you can set specific pricing for each under the Pricing section. This ensures customers are charged correctly based on the selected provider.
Setting Service Availability
Bookiro allows each service to have custom availability settings to control exactly when it can be booked.
Steps:
- Navigate to the Timesheet Tab
Open the Timesheet tab in the service settings panel. - Define Service Hours
By default, a service follows the general working hours of its assigned staff. However, you can override this by setting custom availability—select specific days and times for each service. - Manage Holidays and Special Dates
- Set blackout dates for holidays or special closures.
- Add special availability for peak periods or promotional events.
Important Priority Rules:
- Staff working hours have the highest priority.
- Service-specific hours come second.
- General business hours have the lowest priority.
For example:
If you configure weekly hours for a service but the assigned staff has their own working hours, the staff’s schedule will override the service’s availability.
Adding Extras to Services
With Bookiro, you can offer Extras—optional add-ons that customers can select when booking. This is great for upselling additional features, upgrades, or customizations.
How to Add Extras:
- Go to the Extras Tab
Open the service settings panel and navigate to the Extras tab. - Create a New Extra
- Extra Name: A clear, descriptive label (e.g., “Aromatherapy Upgrade”, “Premium Hair Treatment”).
- Extra Price: Set the cost.
- Extra Image: Upload an image to represent the extra visually.
- Extra Duration: If the extra extends the service time, add the extra minutes. Leave blank if it doesn’t add time.
- Maximum Quantity: Set the limit for how many times this extra can be selected per booking.
- Activate Extras
Once saved, the extras will be available for customers to select during booking.
Service Structure Map
Bookiro provides an interactive Service Structure Map to help you visualize your service hierarchy at a glance.
- Move & Zoom: Use your mouse or trackpad to pan around and zoom in/out of the map.
- Re-center: If you lose track of your position, click the re-center button next to the zoom controls to reset the view.
Final Thoughts
The Services module in Bookiro gives you complete control over your offerings, from basic service setup to advanced configurations like recurring appointments, group bookings, staff assignments, pricing, availability, and extras.
By fully configuring your services, you ensure a smooth booking experience—making it easy for customers to find, select, and enjoy your services, while keeping your scheduling organized and efficient.